Terms of Service

GMZONE aims to handle every order, pay-monthly application, warranty request and support case fairly, transparently and respectfully. Customers may raise genuine complaints, request clarification, dispute an issue in good faith, or ask for a review without that being treated as disruptive behaviour.

GMZONE reserves the right to verify order details, customer identity, delivery information, payment status, supporting documents, stock availability, product eligibility and fraud or security risk before accepting, processing, releasing, dispatching or continuing an order or application.

GMZONE may refuse, hold, cancel or decline to proceed with an order, application, reservation, support request or service only where objective grounds exist. These grounds include incomplete or unverifiable information, false or misleading details, suspected unauthorised payment, payment reversal or chargeback risk, suspected fraud, voucher or promotion misuse, attempted abuse of warranty or return processes, legal or regulatory requirements, product unavailability, clear listing or pricing error, repeated non-response to reasonable verification requests, credible security risk, threats, harassment, abusive communication, discriminatory language, obscene messages, intimidation, or conduct that creates a safety or operational risk for GMZONE staff, customers, couriers, payment partners or systems.

Before payment is made, GMZONE may refuse or cancel an order, reservation or pay-monthly application without charging the customer. For paid orders that have not been dispatched, GMZONE may pause fulfilment for verification or cancel where the objective grounds above apply. Any refund properly due will be returned through the original payment method unless another method is required by the payment provider, law or operational limitation. GMZONE will not automatically keep a customer's payment merely because an order is cancelled.

For orders already dispatched, delivery, exchange, warranty, cancellation and refund requests will be handled under GMZONE's delivery, exchange and warranty policies, the product condition, applicable supplier or manufacturer terms and applicable law. GMZONE will not cancel a valid statutory, consumer or warranty right solely because of customer behaviour, but may require communications to continue in writing only if the communication becomes threatening, abusive, harassing or unsafe.

GMZONE may take immediate action, including refusing service, pausing fulfilment, restricting communication channels, preserving evidence, contacting payment or delivery partners, or complying with authorities, where there is credible fraud, threats, security risk, unlawful activity or a legal requirement. This section does not limit any mandatory rights customers may have under Malaysian law.